Common questions
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Orders & delivery
How long does delivery take?
Typically 30–45 minutes from order placement. You'll see a live ETA on the order tracking page once the restaurant accepts.
Can I cancel my order after placing it?
Yes, within the first minute (before the restaurant accepts). After that, cancellation needs to be approved by us — contact support and we'll work with the restaurant.
Why was my order rejected?
The restaurant might be temporarily out of an item or closed for the day. We'll initiate a full refund automatically if you'd already paid.
How is the delivery fee calculated?
₹20 flat for the first 2 km, then ₹5 per additional kilometre. Orders above ₹499 get free delivery.
Payments
Which payment methods do you accept?
All UPI apps (PhonePe, GPay, Paytm), credit and debit cards, net-banking and wallets — all processed securely via Razorpay.
Is my payment information stored?
No. Card details never touch our servers — they're handled entirely by Razorpay. We only keep the transaction reference for your invoice.
Payment was deducted but order didn't go through?
If the order isn't visible in your My Orders within 2 minutes, contact support with the transaction id. Refunds are processed within 5–7 working days.
Refunds
When do you issue a refund?
For cancelled-before-acceptance orders (instant), restaurant rejections (within 24h), partially fulfilled orders (proportionate), and quality complaints reviewed within 48h.
How long does a refund take?
Approved refunds reach your original payment source in 5–7 working days. UPI refunds are usually faster (often same-day).
Can I get a refund as wallet credit instead?
Wallet credits will come in a future update. Right now all refunds go to the original payment method.
Account
How do I change my registered phone number?
Phone is the verified identity for your account, so it isn't editable today. If you must change it, contact support — we can transfer your order history to a new number.
How do I delete my account?
Reach out to support and we'll deactivate your account within 48 hours. Your past order data is retained for tax and dispute records as required by law.